defect Unable to select Service Domain on widget

[Dan Munns]

Hi all, 

Having a mess around with the new employee portal and have found that I cant select a service domain for the 'Average Rating' widget (free text field rather than a drop down like the rest). So even if I select Filter By Service Domain, it just shows the same stats. 

If I type into the field then it shows nothing at all.

Thanks

Dan

[Steven Boardman]

@Dan Munns this should work   

Here i have the widget with no Filter by Service Domain - 7 Ratings average is 3.1

If i apply a filter - IT - 2.5 average from 4 ratings

and if i change this too - HR - 3 RATING from 1 Feedback

 

 Now, that said i can see an issue with these changes being properly saved   if you click Save and then publish and then go back into the designer, check that the values have been cleared / changed - they seem to stick once when cleared - i'll feed this back but if you persist, it will save your change (on the second attempt) and the data changes accordingly 

[Dan Munns]

@Steven Boardman

No joy I'm afraid. Save, publish, go back, reopen, save & publish again...

Makes no odds and it stays blank.

Seems to publish and save the details first time for me though.

Also, is there a translation for 'Company home' when on any page other than the main page? I want to change the text but cant find a translation for it.

[Dan Munns]

Another thing I noticed (and you will really see my OCD here);

If you have the zoom set to 90% or 110% in Chrome and dont have a description set the search bar doesnt line up properly:

With description:

Without description:

[Steven Boardman]

@Dan Munns 

user.view.page.home

Hmmm on the widget, if you save it, publish - hit a browser refresh and try again?  failing that i'll mention @Daniel Dekel and see if he can assist in the morning.  As i say it seems to work with the steps i mentioned, but just with an issue the save.

  

[Dan Munns]

@Steven Boardman Yeah I tried all that, even force full refresh (Crtl + F5) doesnt work. Must have set it about 6/7 times. 

Tried in Chrome, Vivaldi and IE.

Thanks for the translation, couldnt see it for looking....

[Steven Boardman]

@Dan Munns Silly question i am sure, but have you tied your services to service domains?  without this, changing the domain filter in the widget, it would have no filtered data to work with?

[Dan Munns]

@Steven Boardman yep done that for IT and Finance services.

And I know there is feedback over the last 30 days for the IT services because I left some myself for the service desk a few days ago.

Strangely, if I dont set a timeframe, I can set the domain as IT and it shows some data. Or I can leave it unlinked and set a timeframe and I get some data. If I link it to a domain and set a time frame I get nothing.

Also once I link it to a domain, i cant unlink it and have to delete the widget and start again.

[Darren Rose]

We're having the same issue too and can replicate the same scenario reported by @Dan Munns

[Steven Boardman]

@Darren Rose @Dan Munns the team are taking a look at the widget logic 

[Steven Boardman]

@Dan Munns @Darren Rose this issue has now been fixed, it will be available in the next Service Manager update.

 

[Daniel Dekel]

Hi @Dan Munns,

Regarding your OCD :-O  , there is an issue when the pixel is calculated wrongly by the browser when zooming in or out.  We'll look at that.

The Company Home translation string is coming at the moment from two separate places. We'll fix this but for now I'll tell you what is used where.

The title of the Home Page as well as any other page is configured in the page details as shown in the screenshot.

However (and that has to change) when you are in a different page, the option to go to the home page is not showing that same string but instead is taken from the translation string defined in the admin tool.

I think that's the confusion. The last string should be the same one defined in the page details.

Hope it makes sense.

Daniel.

[Dan Munns]

@Daniel Dekel to be honest the translation is fine as it is. Kind of makes sense to have it as it is. I have just made it a little more obvious what it does:

Maybe it just needs to display more like a hyperlink?

[Daniel Dekel]

@Dan Munns, yes, I understand. It looks the same as the title and you don't know you can actually click on that. We'll look at the style.

Thanks.

Daniel