Jump to content
davidrb84

manually set/edit service availability times

Recommended Posts

We're moving to use the built in SM service availability functionality and would like to use the reporting. However, is there a way to record outages other than changing the status at the appropriate point?

 

e.g. our VLE may be unavailable for 2 hours overnight. We would want this recorded, such that availability is accurate. Equally services may be restored but the Service Desk may not be notified immediately, likewise for outages.

Share this post


Link to post
Share on other sites

@davidrb84 if a request is being logged overnight when a service goes down or is impacted, you can have the status set automatically by the request BPM, this is covered at the bottom of the following page under 'Automatically Changing the Status of a Service':

https://wiki.hornbill.com/index.php/Service_Status

This may be more accurate then getting an analyst to set this manually in the morning when they come in.

Share this post


Link to post
Share on other sites

Thanks @Deen our service monitoring does not currently raise requests automatically otherwise that could be helpful. That being said, it would be a little complex to then mark it as resolved if the whole thing happened while we were out of the office.

Manual corrections really will be a key feature for us.

Share this post


Link to post
Share on other sites

Yes, an enhancement where you can manually set the start and end time of outages that have already occurred is probably what you need.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...