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Unable to view emails on timeline


Jeremy

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We are experiencing an issue with viewing emails that is confusing me and I have no idea why this is happening.

We have some requests that have multiple emails that have been sent from a request but some of them do not allow you to view then email messages and we are wondering if others are seeing the same issue?

The settings don't seem to make too much difference as I have super user on my account and get the same issue.

Example of no email viewing choice:
image.png.7867e081ab75735fcf143c0c3cf2d7af.png

But a later email that has been sent, the 'View Email' option is there:
image.png.a43bd8c41d70e21edf2734c131f7ef6b.png

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