Dynamic fixby date?

[Guest Paul Alexander]

One of our teams says that they don't necessarily want an SLA on their requests, but they do want to ask the customer WHEN they would like their request to be completed on (or by)

I'm trying to think of a way to get this date, and how to use it in the process so that the team can work out how long they've got to be able to complete the request. I know I could create an activity and set it's expiry date to the date chosen by the customer, but that would mean that any other activities in the process won't load up until this one has been dealt with etc. 

Am I overthinking this? Is there a way to dynamically set the fixby date in the BPM and have that shown in the ticket somewhere? 

thanks!

[Steve Giller]

@Paul Alexander A very simple option would be to capture the data in ProCap and add it to the Summary so it's immediately visible.

If a task would work you could utilise parallel processing so the main path would progress regardless of the other path waiting for the completion activity to expire/be actioned.

[James Ainsworth]

Hi Paul, 

We are also looking at adding some new Due Date functionality to requests.  This would present a more simplified option to targets than the Service Level targets.  I can't say yet when this will be ready, but I think it will give you what you are looking for.  

[Guest Paul Alexander]

Hi @James Ainsworth

Yes, that sounds like the sort of thing I'm looking for. I'll keep my eyes peeled for updates!

 

thanks