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Dynamic fixby date?

Guest Paul Alexander

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Guest Paul Alexander

One of our teams says that they don't necessarily want an SLA on their requests, but they do want to ask the customer WHEN they would like their request to be completed on (or by)

I'm trying to think of a way to get this date, and how to use it in the process so that the team can work out how long they've got to be able to complete the request. I know I could create an activity and set it's expiry date to the date chosen by the customer, but that would mean that any other activities in the process won't load up until this one has been dealt with etc. 

Am I overthinking this? Is there a way to dynamically set the fixby date in the BPM and have that shown in the ticket somewhere? 


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