Adrian Simpkins Posted February 10, 2020 Share Posted February 10, 2020 Hi All Some of our full Users have noted that if a request is on hold awaiting customer response, it comes off hold even if we get an Out of Office response (as expected). However, I wanted to see if there would be anyway to ignore any emails with Out Of Office responses at all please? I know I could create a rule to move Out of Office messages to the deleted folder, but is there anyway to stop the email updating and just leave the request on hold if the only response we are getting is an OOO response from the Customer? Many thanks ! Link to comment Share on other sites More sharing options...
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