Authorizes getting message about license

[Martijn]

Hello, 

We have a couple of users setup as approvers, they have collaboration role on their profile. 
When they receive email to approve/ reject they get a message about the licensing. 

"you are allocated rights to the com.hornbill.servicemanger application, but your org subscription level for this application has been reached" 

Does this setup require a Free license in the pool to be uses for "temp" access to approve tasks ? 
how does that work exactly 

regards, martijn

 

 

 

 

 

[Martijn]

think i got it, that process were having requires one free (floating) license
if they are all assigned then the error appears. 

 

[Victor]

The message occurs because the users that you set up as approvers also have application rights when they should not have... Have a look at their user configuration, what roles they have associated to them.