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Authorizes getting message about license


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We have a couple of users setup as approvers, they have collaboration role on their profile. 
When they receive email to approve/ reject they get a message about the licensing. 

"you are allocated rights to the com.hornbill.servicemanger application, but your org subscription level for this application has been reached" 

Does this setup require a Free license in the pool to be uses for "temp" access to approve tasks ? 
how does that work exactly 

regards, martijn






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