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Character encoding in portal


HHH
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When a customer uses quotes " " in a request summary, these are html encoded but when displaying in the request summary the  encoded text is not shown as " but as "
It possibly also applies to other encoded characters.
See attachment. It also applies to the request list in Live and seems to be in summary field only.

quotes.jpg

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This cause issue for us as well and also causes display issue in Customer Portal request list as well.

The fact that emails entered through the UI also have the issue as well with characters like the < and >. This can be a bit of a pain when you want to copy the text from the email timeline update into the resolution text.

Cheers

Martyn

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