Update multiple requests from an Email

[sprasad]

Further to release of Hornbill Service Manager (1040), which allowed you to Update multiple Requests from the Request list, it will be useful to have a similar feature where you could update multiple requests from an Email.

We currently raise defects on a Atlassian Jira platform and link affected users/requests to it.  Where we have a number of customers affected by the same defect, it will be highly effective if we had a Multi-Select Action so that all affected requests can be updated, using the 'Apply to Request' option.

I tried various combinations on this field and although the Apply button becomes enabled, we then get an error of [Please provide a request ID]