Can logged requests be viewed by a colleague via Selft Service?

[StephGill]

Within our Force Control Room, we have a shared workspace where staff work on shifts. We have been asked if it is possible for specific incidents with hardware be shared with FCR staff so that they can see the issue without need to contact the service desk. It may get reported 1 day by someone and then they go on 4 days off. Many thanks.

[James Ainsworth]

Thanks for your post.

Have you seen our option for Connections? Have a look and let us know if you think this is what you are looking for.

Regards,

James