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Posted

Trying to simply get syntax for routing - 

fromAddress ="microsoft@powerapps.com" AND subject LIKE '%Annual Audit: Review for 3rd party access' or LIKE 'Annual Audit: Review of the domain administrators%' or LIKE '%Monthly Audit: Check with HR for Leavers Request%'

is above correct? What im trying to achieve is if an email comes into our hornbill inbox with above address with one of those subjects then action something else ive set on the Routing Rules? 

Posted

Figured i would jump on this post as its email routing related. Anyone know why the below is not working. 

I want all emails with the reference to update unless they come from the mailbox address itself. 

image.thumb.png.4a2f20f884bd6f394ec151767ddce8e5.png

 

Also was there any development on showing the customer rather than the System Auto Responder. Even just the inclusion of the email address would be good. As currently you have to view the email to see who it was from when the System Auto Responder attaches it. 

 

image.png.e3e9521027f69152b5e9b0ef46ffcfa7.png

 

 

Posted
4 hours ago, AndyHill said:

Anyone know why the below is not working. 

Hi Andy,

The expression looks OK to me.  What exactly is not working?  Is the result being that all emails including these support one update requests or are none of the emails updating requests.  Also, do you have any rules that proceed this one that might be processing them before it hits this rule?

Regards,

James

Posted

Speaking from an SQL perspective, which is what routing rule expressions are based on, the expression there is not actually correct...

Try

fromAddress != ‘value’

or

NOT fromAddress = ‘value’

Posted

@James Ainsworth Yes all emails including the one listed are getting updated and there are no other rules configured at all at the moment. 

 

@Victor Tried you alternative configs and sadly they haven't worked. I stand corrected. I missed the = and with that NOT fromAddress = ‘value’ is working great. Might need to update the Wiki.

 

image.thumb.png.cd4ef5b5581292e702f9d4c37dbd62e2.png

Posted

Does anyone know where these settings have gone?

app.email.routing.rules.update.addAttachments.IN
app.email.routing.rules.update.addAttachments.SR

I need attachments to go in to the attachments as they do if you manually apply a request to a call. 

Posted
3 hours ago, AndyHill said:

Might need to update the Wiki.

Indeed, I haven't noticed those examples there. I'll look into having them corrected.

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