Guest Posted January 31, 2020 Share Posted January 31, 2020 Trying to simply get syntax for routing - fromAddress ="microsoft@powerapps.com" AND subject LIKE '%Annual Audit: Review for 3rd party access' or LIKE 'Annual Audit: Review of the domain administrators%' or LIKE '%Monthly Audit: Check with HR for Leavers Request%' is above correct? What im trying to achieve is if an email comes into our hornbill inbox with above address with one of those subjects then action something else ive set on the Routing Rules? Link to comment Share on other sites More sharing options...
Guest Posted January 31, 2020 Share Posted January 31, 2020 Resolved now - ignore Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 31, 2020 Share Posted January 31, 2020 Great to hear that you worked it out. Just in case you hadn't come across it, there is also some documentation on the Routing Rule Expressions on our wiki which has a few examples. Link to comment Share on other sites More sharing options...
Victor Posted February 3, 2020 Share Posted February 3, 2020 @Shamaila great to hear that you found a solution. May I ask you to post here the solution you found? It will greatly help anyone else facing the same issue. Link to comment Share on other sites More sharing options...
AndyHill Posted February 4, 2020 Share Posted February 4, 2020 Figured i would jump on this post as its email routing related. Anyone know why the below is not working. I want all emails with the reference to update unless they come from the mailbox address itself. Also was there any development on showing the customer rather than the System Auto Responder. Even just the inclusion of the email address would be good. As currently you have to view the email to see who it was from when the System Auto Responder attaches it. Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 4, 2020 Share Posted February 4, 2020 4 hours ago, AndyHill said: Anyone know why the below is not working. Hi Andy, The expression looks OK to me. What exactly is not working? Is the result being that all emails including these support one update requests or are none of the emails updating requests. Also, do you have any rules that proceed this one that might be processing them before it hits this rule? Regards, James Link to comment Share on other sites More sharing options...
Victor Posted February 4, 2020 Share Posted February 4, 2020 Speaking from an SQL perspective, which is what routing rule expressions are based on, the expression there is not actually correct... Try fromAddress != ‘value’ or NOT fromAddress = ‘value’ Link to comment Share on other sites More sharing options...
AndyHill Posted February 5, 2020 Share Posted February 5, 2020 @James Ainsworth Yes all emails including the one listed are getting updated and there are no other rules configured at all at the moment. @Victor Tried you alternative configs and sadly they haven't worked. I stand corrected. I missed the = and with that NOT fromAddress = ‘value’ is working great. Might need to update the Wiki. Link to comment Share on other sites More sharing options...
AndyHill Posted February 5, 2020 Share Posted February 5, 2020 Does anyone know where these settings have gone? app.email.routing.rules.update.addAttachments.IN app.email.routing.rules.update.addAttachments.SR I need attachments to go in to the attachments as they do if you manually apply a request to a call. Link to comment Share on other sites More sharing options...
Conor Posted February 5, 2020 Share Posted February 5, 2020 @AndyHill These settings are in the Service Manager settings, here: Link to comment Share on other sites More sharing options...
AndyHill Posted February 5, 2020 Share Posted February 5, 2020 @Conor I don't see those for some reason. Instance is an update or two out so will bring it up to date and check again. Link to comment Share on other sites More sharing options...
AndyHill Posted February 5, 2020 Share Posted February 5, 2020 @Conor Yup was out of date. All working now. Thanks all. Link to comment Share on other sites More sharing options...
Victor Posted February 5, 2020 Share Posted February 5, 2020 3 hours ago, AndyHill said: Might need to update the Wiki. Indeed, I haven't noticed those examples there. I'll look into having them corrected. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now