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How to Suspend a change request to Expire after the change end date


Sean Teehan
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Hi,

 

is there a way to suspend / expire a change request a certain time frame after the end date?

 

the aim is for Standard changed to automatically resolve 24 hours after the end date of that request as successful unless the user has entered that request and set a different status.

 

thanks,

Sean

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@Sean Teehan have a look here: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow. Look in "Suspend" section at "Wait for Status Change" node. I think that's what you are after.

There is also a guide on how this can be implemented here: https://wiki.hornbill.com/index.php/Two_Stage_Closure. Maybe what you need is not exactly what the guide describes but it looks similar to me.

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Hi @Victor,

 

Thank you for this. I have taken a look but i don't think the status of the request will change after the scheduled end date has passed. I can see i can suspend the request to get the user to enter the Scheduled start and end but what i am looking for is the request to stop and wait till after the end date has passed then move to the next step.

 

I hope that makes sense.

 

thanks,
Sean

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