How to Suspend a change request to Expire after the change end date

[Sean Teehan]

Hi,

 

is there a way to suspend / expire a change request a certain time frame after the end date?

 

the aim is for Standard changed to automatically resolve 24 hours after the end date of that request as successful unless the user has entered that request and set a different status.

 

thanks,

Sean

[Victor]

@Sean Teehan have a look here: https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow. Look in "Suspend" section at "Wait for Status Change" node. I think that's what you are after.

There is also a guide on how this can be implemented here: https://wiki.hornbill.com/index.php/Two_Stage_Closure. Maybe what you need is not exactly what the guide describes but it looks similar to me.

[Sean Teehan]

Hi @Victor,

 

Thank you for this. I have taken a look but i don't think the status of the request will change after the scheduled end date has passed. I can see i can suspend the request to get the user to enter the Scheduled start and end but what i am looking for is the request to stop and wait till after the end date has passed then move to the next step.

 

I hope that makes sense.

 

thanks,
Sean

[Victor]

15 minutes ago, Sean Teehan said:

scheduled end date

Oh, sorry, looks like I misread this bit... it's about the scheduled dates for a change request... ermm... I am not sure we can do this then, I'll have a quick look though

[Sean Teehan]

Hi @Victor,

 

Did you manage to find a way to do it? If not, is it possible to add this as an enhancement? i would be very useful to have a suspend option that will move on once to the end date / time has past, this can then be automatically moved into a Review / Verify status.

 

thanks,

Sean

[Victor]

@Sean Teehan I’ll have a look a bit later today. The only way this would work is if we can have that scheduled end date in a workflow variable and use that in the expiry for the suspend node. Not sure on top of my head if possible. If not then it will require an enhancement.