Feedback

[lee mcdermott]

Hi,

 

Is it possible to add a link to an email (i.e. a closure email sent to customer) and the link takes the user direct to feedback questions?

 

thanks

 

lee

[Martyn Houghton]

@lee mcdermott

When opening a request on the portal that is waiting for Feedback it should pop up when open the request, so you should be able to use the normal link format that can be used to view a request.

https://customer.horbill/com/<instance>/servicemanager/request/view/{{.H_pk_reference}}

Cheers

Martyn

[lee mcdermott]

@Martyn Houghton

 

brilliant

 

thanks Martyn

[lee mcdermott]

@Martyn Houghton

 

Hi Martin,

 

I have tried that but doesn't seem to work for me? can't resolve the url

 

I have also tried going to the call in the service portal and capturing the link when I have the call open

 

e.g https://service.hornbill.com/instance name/servicemanager/service/11/request/view/IN00095689

i have replaced the instance name with our actual instance name.

 

Using this link only seems to take you back to the top level

https://service.hornbill.com/instance name/servicemanager

 

lee

[Martyn Houghton]

@lee mcdermott

If remove the service element does that work

servicemanager/request/view/request/view/IN00095689

Cheers

Martyn

[lee mcdermott]

@Martyn Houghton

Ha..nice one martyn...yes that has worked.

 

I tried a few combinations but not that one..

 

cheers

 

lee