Jump to content


lee mcdermott

Recommended Posts

@lee mcdermott

When opening a request on the portal that is waiting for Feedback it should pop up when open the request, so you should be able to use the normal link format that can be used to view a request.




Link to comment
Share on other sites

  • 3 weeks later...

@Martyn Houghton


Hi Martin,


I have tried that but doesn't seem to work for me? can't resolve the url


I have also tried going to the call in the service portal and capturing the link when I have the call open


e.g https://service.hornbill.com/instance name/servicemanager/service/11/request/view/IN00095689

i have replaced the instance name with our actual instance name.


Using this link only seems to take you back to the top level

https://service.hornbill.com/instance name/servicemanager



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...