lomixture Posted January 23, 2020 Share Posted January 23, 2020 Hello We installed the latest update at 09:11 this morning, and since 09:13 none of our business processes have worked. They are ALL failing before the first checkpoint on the timeline and sitting with no owner, no team, no assignment to anything. This has only just been noticed, but we have around 100 jobs this has affected. Please could we ask for some help in ascertaining what's gone wrong, and fixing it? @Victor @Gemma Morrison Link to comment Share on other sites More sharing options...
lomixture Posted January 23, 2020 Author Share Posted January 23, 2020 Link to comment Share on other sites More sharing options...
Gemma Morrison Posted January 23, 2020 Share Posted January 23, 2020 This is really affecting our teams having to manually re-assign the requests! Help! @Bob Dickinson Do you have any ideas? Link to comment Share on other sites More sharing options...
Victor Posted January 23, 2020 Share Posted January 23, 2020 @lokent @Gemma Morrison - I don't think Bob's able to help on this one. In such scenarios best is to raise a support request. I'll raise on on your behalf on this occasion Link to comment Share on other sites More sharing options...
lomixture Posted January 23, 2020 Author Share Posted January 23, 2020 2 minutes ago, Victor said: @lokent @Gemma Morrison - I don't think Bob's able to help on this one. In such scenarios best is to raise a support request. I'll raise on on your behalf on this occasion Whoops, completely forgot about the help portal! Link to comment Share on other sites More sharing options...
Victor Posted January 23, 2020 Share Posted January 23, 2020 No worries, I have raised a request now. We're investigating. Link to comment Share on other sites More sharing options...
Bob Dickinson Posted January 23, 2020 Share Posted January 23, 2020 Hi @Gemma Morrison @lokent As Victor mentioned, if something seems to be broken or not working, it's best to log an Incident with us as the first port of call. If it's a How Do I style question then the forums are the best place to post. Kind Regards Bob Link to comment Share on other sites More sharing options...
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