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SLA target dates in the NewRequestConfirmation?

Alberto M

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Knowing that the SLA targets are set in the h_itsm_request_slm_targets table while the NewRequestConfirmation email template is based on the requests entity, do you know if will it be possible to add the respond and resolution target dates fields to this email template?
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@Victor, it seems that the SLA targets are not yet updated in the request at the moment the email notifications are sent for the following templates:

EmailConfirmationNewIncident, EmailConfirmationNewServiceRequest, NewRequestConfirmation

I've changed these templates to include the SLA targets and I'm receiving it as the following image.


I've checked the requests where I've received these messages, after receiving the email notification, and they have SLA targets assigned to them.

Is it something I'm doing wrong in my code?

                        <td style="padding: 0 0 10px 0;">{{.H_respondby}}</td>
                        <td style="padding: 0 0 10px 0;">{{.H_fixby}}</td>


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  • 5 months later...

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