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Posted

Hello,

We've updated our instance to Build: 1819 today and have noticed that our filters are not working as expected.

For example, we have created a filter to show all the requests from one team that have no owner, however, we are seeing requests from all teams with no owners.

Is anyone else having this issue and is it related to the update?

Many thanks,
Alisha

Posted

@Alisha

We have had the same issue, but only seems to affect some teams. i.e. criteria selecting on one team will work, whilst using another the restriction seems to be ignore. 

In our case it also appears to be user specific. 

We have raise an incident with Hornbill Support direct as well.

Cheers

Martyn

  • Thanks 1
Posted

I have raised a support ticket that any filter disregards the Team part unless you are Systems Admin.

Posted

@Martyn Houghton your instance should now be patched, it would also be worth refreshing your browser cache before attempting to replicate.  If you still have issues let me know on the request you have open and we can deal with it from there.

Guest Paul Alexander
Posted

Can we be added to this please? Our instance has the same problem with searches not bringing back the correct information

 

 

thanks

Posted

As per Paul's comment we at Wessex Water are also experiencing this. We have confirmed that we are running Service Manager 1819. Thanks to Martyn for making myself and Paul aware.

Guest Paul Alexander
Posted

Same here...filters and views are still not working as expected.

thanks

Guest Paul Alexander
Posted

Will this bug have any effect on reports or dashboards? 

Posted

I can confirm, that Hornbill Support have been able to emergency patch our environment, and the views are now back to normal. @Paul Alexander If you're still being impacted by this my advice would be to raise a support ticket with Hornbill, and they can then look into doing the same for your Hornbill instance. I hope this information helps. Many Thanks. Adam.

Guest Paul Alexander
Posted

HI @Adam Toms

Thank you...our instance does now seem to have been patched as all views and filters do seem to be working as expected now.

 

thanks again

Posted

Good Morning,

 

We have only just applied the update this morning and a lot of our filters appear to be broken too. Should all instances have been patched by now or is it something we need to request?

 

Thanks.

 

Daniel.

Posted

To close this one off, the patch should no longer be required as the fix has been included in the latest Service Manager build.

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