Issue with filters after Build: 1819 update

[Alisha]

Hello,

We've updated our instance to Build: 1819 today and have noticed that our filters are not working as expected.

For example, we have created a filter to show all the requests from one team that have no owner, however, we are seeing requests from all teams with no owners.

Is anyone else having this issue and is it related to the update?

Many thanks,
Alisha

[Martyn Houghton]

@Alisha

We have had the same issue, but only seems to affect some teams. i.e. criteria selecting on one team will work, whilst using another the restriction seems to be ignore. 

In our case it also appears to be user specific. 

We have raise an incident with Hornbill Support direct as well.

Cheers

Martyn

[Deen]

Looking like a potential defect.  I'll post back here shortly when I have confirmation and more info.

[Deen]

@Martyn Houghton @Alisha we now have a patch for this and your instances should be patched later today. Let me know if the problems persist afterwards.

[Martyn Houghton]

@Deen

Thanks for the update. We will retest later.

Cheers

Martyn

[HHH]

I have raised a support ticket that any filter disregards the Team part unless you are Systems Admin.

[HHH]

@Deen

This also applies to our instance.

[Martyn Houghton]

@Deen

If you can let me know when our instance has been patched, as it still seems to be an issue at the moment.

Cheers

Martyn

[Deen]

@Martyn Houghton your instance should now be patched, it would also be worth refreshing your browser cache before attempting to replicate.  If you still have issues let me know on the request you have open and we can deal with it from there.

[Martyn Houghton]

@Deen

Issue still seems to be persisting even after logging out, closing browers and re-login in. Support Call reference IN00161016

Cheers

Martyn

[Guest Paul Alexander]

Can we be added to this please? Our instance has the same problem with searches not bringing back the correct information

 

 

thanks

[Adam Toms]

As per Paul's comment we at Wessex Water are also experiencing this. We have confirmed that we are running Service Manager 1819. Thanks to Martyn for making myself and Paul aware.

[Deen]

@Paul Alexander @Adam Toms i'll look into getting your instances patched.

[Adam Toms]

Good Morning,

@DeenIs there any more news on this?

I have checked this morning, and I can confirm we are still having the same issues as we were last week.

Many Thanks.

[Guest Paul Alexander]

Same here...filters and views are still not working as expected.

thanks

[Guest Paul Alexander]

Will this bug have any effect on reports or dashboards? 

[Adam Toms]

I can confirm, that Hornbill Support have been able to emergency patch our environment, and the views are now back to normal. @Paul Alexander If you're still being impacted by this my advice would be to raise a support ticket with Hornbill, and they can then look into doing the same for your Hornbill instance. I hope this information helps. Many Thanks. Adam.

[Guest Paul Alexander]

HI @Adam Toms

Thank you...our instance does now seem to have been patched as all views and filters do seem to be working as expected now.

 

thanks again

[DFarran]

Good Morning,

 

We have only just applied the update this morning and a lot of our filters appear to be broken too. Should all instances have been patched by now or is it something we need to request?

 

Thanks.

 

Daniel.

[Logan Graham]

Just wanted to add to this as well as we have notice this issue. 

Thanks,

Logan G

[Deen]

@DFarran @Logan Graham i'll ensure that your instances are also patched today.

[Deen]

@DFarran @Logan Graham The patch has now been applied.  In order to apply the patch you will need to reload the application.   There is a button in the Admin view for this:

[DFarran]

Thanks @Deen, can confirm its resolved our issue.

[HGrigsby]

We have also noticed this and have logged a support call

Helen

[Deen]

To close this one off, the patch should no longer be required as the fix has been included in the latest Service Manager build.