Alisha Posted January 23, 2020 Share Posted January 23, 2020 Hello, We've updated our instance to Build: 1819 today and have noticed that our filters are not working as expected. For example, we have created a filter to show all the requests from one team that have no owner, however, we are seeing requests from all teams with no owners. Is anyone else having this issue and is it related to the update? Many thanks, Alisha Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @Alisha We have had the same issue, but only seems to affect some teams. i.e. criteria selecting on one team will work, whilst using another the restriction seems to be ignore. In our case it also appears to be user specific. We have raise an incident with Hornbill Support direct as well. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Deen Posted January 23, 2020 Share Posted January 23, 2020 Looking like a potential defect. I'll post back here shortly when I have confirmation and more info. 2 Link to comment Share on other sites More sharing options...
Deen Posted January 23, 2020 Share Posted January 23, 2020 @Martyn Houghton @Alisha we now have a patch for this and your instances should be patched later today. Let me know if the problems persist afterwards. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @Deen Thanks for the update. We will retest later. Cheers Martyn Link to comment Share on other sites More sharing options...
HHH Posted January 23, 2020 Share Posted January 23, 2020 I have raised a support ticket that any filter disregards the Team part unless you are Systems Admin. Link to comment Share on other sites More sharing options...
HHH Posted January 23, 2020 Share Posted January 23, 2020 @Deen This also applies to our instance. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @Deen If you can let me know when our instance has been patched, as it still seems to be an issue at the moment. Cheers Martyn Link to comment Share on other sites More sharing options...
Deen Posted January 23, 2020 Share Posted January 23, 2020 @Martyn Houghton your instance should now be patched, it would also be worth refreshing your browser cache before attempting to replicate. If you still have issues let me know on the request you have open and we can deal with it from there. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 23, 2020 Share Posted January 23, 2020 @Deen Issue still seems to be persisting even after logging out, closing browers and re-login in. Support Call reference IN00161016 Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Paul Alexander Posted January 24, 2020 Share Posted January 24, 2020 Can we be added to this please? Our instance has the same problem with searches not bringing back the correct information thanks Link to comment Share on other sites More sharing options...
Adam Toms Posted January 24, 2020 Share Posted January 24, 2020 As per Paul's comment we at Wessex Water are also experiencing this. We have confirmed that we are running Service Manager 1819. Thanks to Martyn for making myself and Paul aware. Link to comment Share on other sites More sharing options...
Deen Posted January 24, 2020 Share Posted January 24, 2020 @Paul Alexander @Adam Toms i'll look into getting your instances patched. 1 Link to comment Share on other sites More sharing options...
Adam Toms Posted January 27, 2020 Share Posted January 27, 2020 Good Morning, @DeenIs there any more news on this? I have checked this morning, and I can confirm we are still having the same issues as we were last week. Many Thanks. Link to comment Share on other sites More sharing options...
Paul Alexander Posted January 27, 2020 Share Posted January 27, 2020 Same here...filters and views are still not working as expected. thanks Link to comment Share on other sites More sharing options...
Paul Alexander Posted January 27, 2020 Share Posted January 27, 2020 Will this bug have any effect on reports or dashboards? Link to comment Share on other sites More sharing options...
Adam Toms Posted January 28, 2020 Share Posted January 28, 2020 I can confirm, that Hornbill Support have been able to emergency patch our environment, and the views are now back to normal. @Paul Alexander If you're still being impacted by this my advice would be to raise a support ticket with Hornbill, and they can then look into doing the same for your Hornbill instance. I hope this information helps. Many Thanks. Adam. 1 Link to comment Share on other sites More sharing options...
Paul Alexander Posted January 28, 2020 Share Posted January 28, 2020 HI @Adam Toms Thank you...our instance does now seem to have been patched as all views and filters do seem to be working as expected now. thanks again Link to comment Share on other sites More sharing options...
DFarran Posted January 29, 2020 Share Posted January 29, 2020 Good Morning, We have only just applied the update this morning and a lot of our filters appear to be broken too. Should all instances have been patched by now or is it something we need to request? Thanks. Daniel. Link to comment Share on other sites More sharing options...
Logan Graham Posted January 29, 2020 Share Posted January 29, 2020 Just wanted to add to this as well as we have notice this issue. Thanks, Logan G Link to comment Share on other sites More sharing options...
Deen Posted January 30, 2020 Share Posted January 30, 2020 @DFarran @Logan Graham i'll ensure that your instances are also patched today. Link to comment Share on other sites More sharing options...
Deen Posted January 30, 2020 Share Posted January 30, 2020 @DFarran @Logan Graham The patch has now been applied. In order to apply the patch you will need to reload the application. There is a button in the Admin view for this: Link to comment Share on other sites More sharing options...
DFarran Posted January 30, 2020 Share Posted January 30, 2020 Thanks @Deen, can confirm its resolved our issue. Link to comment Share on other sites More sharing options...
HGrigsby Posted January 31, 2020 Share Posted January 31, 2020 We have also noticed this and have logged a support call Helen Link to comment Share on other sites More sharing options...
Deen Posted February 4, 2020 Share Posted February 4, 2020 To close this one off, the patch should no longer be required as the fix has been included in the latest Service Manager build. Link to comment Share on other sites More sharing options...
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