Guest Ehsan Posted January 22, 2020 Posted January 22, 2020 What's New Enhancement to Routing Rule Templates to allow email attachments to be added when automated Requests are raised. - See more on the wiki https://wiki.hornbill.com/index.php/Email_Routing_Rules Classes including Software, Network Device, Mobile and General within Asset Management have been enhanced to include new attributes. - See more on managing Assets on the wiki https://wiki.hornbill.com/index.php/Manage_Assets What's Changed PM00158116, PM00157804, PM00159191 - Performance improvements when loading Requests List, Dashboards and the operation that updates a Timeline. The option to create Quick templates is now hidden depending on an application setting. There is now an indicator when an attachment is successfully uploaded in Progressive Capture. 'Resolve option in 'Resolution' action tab is now presented as a menu button when there are linked Requests'. - See more on the wiki https://wiki.hornbill.com/index.php/Resolve_and_Close_Request_Action_Item What's Fixed PM00158439 - 'Wait for Request Update' BPM operation does not suspend the process in certain scenarios. PM00159184 - Requests can be closed by a Request's connection in certain scenarios. PM00159190 - Chart drill-down does not return Requests when filtering by a Date attribute. PM00158508 - Time zone is not respected when a Date attribute is used in Views. PM00157954, PM00159003 - Improved the translation capability in FAQs and 'Co-worker Search' form. PM00159102 - Unable to resolve all selected linked Requests through the Requests List. PM00159028 - Hyperlinks in the 'Linked Services' tab within a SLA can be incorrect. PM00159568 - Non administrative users cannot view Historic Updates Attachments list. PM00159444 - Portals and My Services were not respecting the Progressive Capture Asset configuration options.
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