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New Update: Hornbill Service Manager (1819)


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What's New

What's Changed

  • PM00158116, PM00157804, PM00159191 - Performance improvements when loading Requests List, Dashboards and the operation that updates a Timeline.
  • The option to create Quick templates is now hidden depending on an application setting.
  • There is now an indicator when an attachment is successfully uploaded in Progressive Capture.
  • 'Resolve option in 'Resolution' action tab is now presented as a menu button when there are linked Requests'. - See more on the wiki https://wiki.hornbill.com/index.php/Resolve_and_Close_Request_Action_Item

What's Fixed

  • PM00158439 - 'Wait for Request Update' BPM operation does not suspend the process in certain scenarios.
  • PM00159184 - Requests can be closed by a Request's connection in certain scenarios.
  • PM00159190 - Chart drill-down does not return Requests when filtering by a Date attribute.
  • PM00158508 - Time zone is not respected when a Date attribute is used in Views.
  • PM00157954, PM00159003 - Improved the translation capability in FAQs and 'Co-worker Search' form.
  • PM00159102 - Unable to resolve all selected linked Requests through the Requests List.
  • PM00159028 - Hyperlinks in the 'Linked Services' tab within a SLA can be incorrect.
  • PM00159568 - Non administrative users cannot view Historic Updates Attachments list.
  • PM00159444 - Portals and My Services were not respecting the Progressive Capture Asset configuration options.
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