Jamie Talbot Posted January 17, 2020 Share Posted January 17, 2020 Hi All, Recently Service Requests that has a status change from On-Hold to Open to been breaking. This only happens on Service Requests as I've tested wit Change Requests and these work fine. I have attached the error within the ticket and the BPM configuration (also I have attached the flowcode-a5960d91 which is where the BPM breaks as shown in the error message). These BPM's haven't been changed for around 2-3 months and this issues has only starting happening over the past few days. Does anyone know if this is a bug or me just missing something within the BPM configuration? Thanks Jamie Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 17, 2020 Share Posted January 17, 2020 @Jamie Talbot If your not using Sub-Status values in this service then might be worth setting the sub-status property of the node to Ignore, rather and Auto, in case that is what is tripping it up. If you are using sub-statuses, then you would need to specify the sub status as well. It could be that the node logic has changed around validating the properties and does not know what to do now with the Auto option. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Jamie Talbot Posted January 17, 2020 Author Share Posted January 17, 2020 @Martyn Houghton Thank you, I'll give that a try. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted January 20, 2020 Share Posted January 20, 2020 Hi @Jamie Talbot, This is related to the reported issue below. Your instance has been patched automatically. Ehsan Link to comment Share on other sites More sharing options...
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