Email templates variable

[7oaks]

When i log a call through the Portal, the Summary doesn't come through on the email sent to the customer (it just shows the variable) but it does appear on the Request list email history. Any suggestions?

[James Ainsworth]

Hi 7oaks,

Thanks for your post.

The first thing would be to look at the variable on the email template and make sure that it is exactly written like this:   {{.H_summary}}.  I would even go as far as deleting the variable and adding it back in.  I've come across cases where these had been pasted from other templates and some hidden characters were included.  

Could you also show us your BPM where this email confirmation is being sent?  (be sure to mask out any email addresses or confidential info before posting any screenshots)