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Alisha

Widget help!

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Hello,

I have two questions please.

1. Is there a way to display the Status in a widget with just 'Open', 'Closed', etc. rather than 'status.open' and 'status.closed'?
2. I have created a widget to show the most recent calls logged by analysts today. I have used h_createdby, but I would also like to use the Handle, which I understand is stored in h_name in the h_sys_accounts table. How would I do the join to display the Handle please?

Any guidance would be much appreciated.

Many thanks,
Alisha

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Don't worry about this, I have managed to use the nested REPLACE function to get what we need for both, but it was a bit tricky with all the brackets! :)

However, if there is a cleaner way of doing this, it would be good to know!

 

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Hi @Alisha

I think the answer to this might be dependant on the type of widget you are creating here. 

If you could post some screenshots (ensuring to obfuscate any sensitive customer information), then we may be able to advise further, as we have recently introduced some Look Up functionality but it's only available in certain areas. 

Kind Regards

Bob

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