Hornbill Sub status change visibility issue

[lukeb]

Hi All,

We're currently experiencing an issue when placing tickets on hold where only the person who made the change can see that update, other users only see something like the below when it comes off hold

 

This has only started being an issue since we applied the latest updates

Any help would be greatly appreciated,

Thanks,

Kind Regards,

Luke

[David Hall]

Hi @lukeb

When you place the request on hold, are you using the popup form e.g.

If so, the setting highlighted will determine the visibility of the post, it sounds like this may be set to "Owner"?

This can be set as needed by the analyst, but you can set the default value via the following application setting 

 

Kind Regards,

Dave.