Custom Field 31 data

[Guest Paul Alexander]

I have a problem which I think is similar to the one outlined here: 

 

I have a ProCap which should be entering data in to custom fields 30, 31 and 32, but when I look at the database, these fields are not being updated, so the email that I'm trying to send which relies on this data is reading incorrectly. 

 

 

 

Is this the same problem as reported in the (other linked) request, or am I doing something wrong please?

 

thanks

 

Paul

 

[Steve Giller]

32 minutes ago, Paul Alexander said:

the email that I'm trying to send which relies on this data

Bearing in mind this comment, the first thing I would do would be to make that field mandatory - looking at the field settings shown it is possible that the Request was simply raised without a value being entered into that field.

[Guest Paul Alexander]

I know that there is data which is supposed to be in this field as it shows in the 'Question' tab of the request in question:

 

 

thanks

[Adrian Simpkins]

Hi Paul

My issue was I didn't seem to be able to branch on a decision node in a BPM using these custom data field values - however I was unaware at the time that fields 31-40 are just text fields (unsure if this had any bearing), so I have swopped these custom data values to a VarChar instead and the issue went away. I am unsure if anything was written to our database at the time so would have to let someone else comment further about you being unable to see any values being captured.

However, it does make me wonder though if that was why I had problems branching on a decision node using these fields, because if the value is not being captured in the database, I would guess the BPM would try to make the decision, and find no value to branch correctly on?

[James Ainsworth]

As an alternative to using the mapping, by using the matching field name, you could try doing it all in the BPM where you get the progressive capture responses and use the Update Request Hornbill Automation and use a variable to take the answer and update the custom field. 

 

[Guest Paul Alexander]

Hi @James Ainsworth

I'll give that a go, but it does make me wonder if other requests aren't getting any information added to these custom fields? Surely there must be a reason why the fields aren't being populated and, if they're not, then this is quite a big problem?