query JIRA - Create Issue - Custom Field (Options) and Array

[Martyn Houghton]

@Steve G

I am able to to successfully use the JIRA -> Create Issue Method to create issues in our cloud based JIRA instance where the form does not contain any mandatory fields of type 'Option' or 'Multi Select Array'.

I am trying to implement logging of 'Support Item' issue type in our JIRA instance from Service Manager. The create issue form has both a mandatory 'Customer' field with prescribed options and a multi select field for versions.

I have tried populating both but the JIRA Create Issue method fails. As there is no error logged I cannot determine whether it is failing on both or just one of them, as both are mandatory.

How can I diagnose this further?

Cheers

Martyn

 

[Martyn Houghton]

@Steve G

The issue appears to be that the 'versions' field is not a custom field, but a standard one in the JIRA schema of type array/multi-select. 

Therefore the prefix applied of 'customfield_xxxx' when using the custom array parameter will not work.

I will raise a new forum post for this to be added as an enhancement., whilst I still try to resolve the issue with the other Customer Field.

Cheers

Martyn

[Martyn Houghton]

Enhancement raised on post below.

 

[Martyn Houghton]

In terms of the actual custom field with options, the issue appears to be the way the parameter is passed to the API call. I have tried passing the value id and value itself but neither work.

"iBridge Method: /Atlassian/Jira Cloud/Update Issue.m Error: Jira Error: customfield_10714: Could not find valid 'id' or 'value' in the Parent Option object...."

I suspect their needs to be an additional option of 'SelectList' along with the current 'Text' and 'Number' options, so that the api call format below can be used.

https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/#creating-an-issue-examples

 

Cheers

Martyn

[Steve G]

Hi @Martyn Houghton,

I've added these, and the other 2 posts, to the list. I'll let you know once we've had chance to have a look at them.

Cheers,

Steve

[Martyn Houghton]

@Steve G

Thanks for the update. Taken me a while to break down the different issues.

Cheers

Martyn