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Custom widget

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I'd like to use the custom widget so we can add an image to our dashboard. However, the image does not load. We are hosting the image internally, but I did a test and added an image to a Service Manager FAQ and copied the URL from there. Unfortunately we have the same result with the broken image. Does anyone have any ideas why this might be please?

Using the image from a Service Manager FAQ produces the following URL (instance name edited out).

Many thanks,

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