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Error when putting Incidents on-hold


Neil Smith

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When users try and put Incidents on-hold, they are receiving the attached error.

This is purely only on Incidents, and not Service Requests.

No changes have been made to the Incident process since early December, and this issue has just been occurring today.  Health Check returns no issues.

Can you advise what needs to be done to investigate this further and resolve the issue?

Many thanks,

Neil

 

incerror.png

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@Neil Smith, @Charlie Jones, @Vikki Cameron, @Blowerl, @Philip Walker,

We have identified the cause of this issue. This will be patched directly to your instance very shortly. Apologies for the inconvenience that this has caused.

For the Requests that were effected by this failure, a restart may automatically resume the Request's progress. Please refer to "How to restart a failed workflow" section in the Wiki document below for instructions:

https://wiki.hornbill.com/index.php/Business_Process_Designer

Thanks,

Ehsan

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@Michael Sharp, @Julie McClelland, @Paul Welby, @nasimg, @AndyHill,

Your instances have been patched now.

 

Please do remember... For the Requests that were effected by this failure, a restart may automatically resume the Request's progress. Please refer to "How to restart a failed workflow" section in the Wiki document below for instructions:

https://wiki.hornbill.com/index.php/Business_Process_Designer

Ehsan

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