show if Incident associated to a Problem/KE

[davidrb84]

It would be great if Views could show/highlight when an incident was associated to a problem/KE. Sometimes there are sets of jobs were all incidents should be associated to a problem, this would make that easier to see.

In the interim is there a report I could generate to check?

[James Ainsworth]

HI David,

There are two reports available under the Service Manager reports which should provide what you are looking for.

 

These reports are accessed under the Service Manager tile in the main menu.  More information on these reports can be found here.

Let us know if these help.

Regards,

James

[davidrb84]

thanks @James Ainsworth this is useful, but there are a couple of elements that would be useful if changed.

1) Applying view type filters to the report seems to apply to the problems, rather than the incidents. So for example creating a view to only show "this week" won't show anything as the problems were from weeks ago, even though the incidents were from this week

2) In this case I'm trying to show those incidents that don't have a problem associated, which is why showing it as a field in a view would allow sorting/filtering.