Anthony Albon Posted January 10, 2020 Share Posted January 10, 2020 Hi, If I log an incident then everything works fine, however if I raise an incident from an incoming email to the Servicedesk then in my incident list they all have the same summary (New Starter Request:) Where do I find the setting so that emails logged from email will show the correct summary ? Thanks Link to comment Share on other sites More sharing options...
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