All Incidents logged from email are getting the same summary?

[Anthony Albon]

Hi,

 

If I log an incident then everything works fine, however if I raise an incident from an incoming email to the Servicedesk then in my incident list they all have the same summary (New Starter Request:)

 

Where do I find the setting so that emails logged from email will show the correct summary ?

 

Thanks

[Victor]

@Anthony Albon perhaps the workflow is overwriting the summary with that text once the request is raised? Have a look in the associated process configuration if there is any node that would do this...

[Anthony Albon]

@Victor yes just checked the workflow and it was doing exactly that, Thanks