Is there a way to order FAQs

[Ann-MarieHolloway]

I have recently added a number of FAQs to one of our Service Portfolios and named them Q1, Q2, Q3 etc

However, when I look at them in the Self Service Portal, the ordering is out and it starts with Q4.  I noticed this occurred after I gave one of the FAQs a thumbs up.  Is there a way of setting the order structure?

 

Many Thanks 

[James Ainsworth]

Hi Ann-Marie,

Thanks for your post.

As you have discovered the order is based on the most liked FAQs.  There isn't currently an option in the portals to sort the FAQs in any other order.  We may look at providing options in the new Employee Portal.  

Regards,

James  

[Adrian Simpkins]

+1 from Us, would be great if we could have some options for setting the order of FAQs

[Martyn Houghton]

@Ann-MarieHolloway, @Adrian Simpkins, @James Ainsworth

Please see previous post regarding an enhancement/story to be able to order FAQ's.

Cheers

Martyn

[Samantha Melville]

On 1/3/2020 at 4:23 PM, Ann-MarieHolloway said:

I have recently added a number of FAQs to one of our Service Portfolios and named them Q1, Q2, Q3 etc

However, when I look at them in the Self Service Portal, the ordering is out and it starts with Q4.  I noticed this occurred after I gave one of the FAQs a thumbs up.  Is there a way of setting the order structure?

 

Many Thanks 

This would be really useful