Service Portfolio settings for swapping/merging services

[Foley Coker]

Hello,

 

I have been in the process of launching a new service which is the amalgamation of 3 previous HR services and an update to the catalog items. The calls already logged in the previous HR service are still live, so i have retained the subscribers to the services, but disabled the service requests catalog and the service visibility. This had the unfortunate consequence of not allowing the customers of the previous service areas requests to view the customer side to the request. 

 

Is there a way to disable the service visibility but retain the ability for customers to still see their active calls? 

 

Thanks,

Foley 

[Steve Giller]

This update had the fix: Requests that belong to a retired Service can now be viewed in the Portals - this should hide the Service and prevent new requests being raised, but allow existing requests to be viewed by their customers. See also: https://wiki.hornbill.com/index.php/Service_Details

 

[Foley Coker]

Thank you @Steve Giller, when the service has been placed as retired will the active requests still be able to be actionable by analysts? as it states this will be hidden from support and subscribers of the service

[Steve Giller]

@Foley Coker Yes, the Service itself is hidden when it is retired, not the Requests that are already running.

[Foley Coker]

Thank you for your help, all good and working as expected. 

regards,

Foley