Jump to content

call logged and resolved emails coming from wrong email box


Anthony Albon
 Share

Recommended Posts

Hi,

When I log an incident call, the email comes from the @live.hornbill.com email email address rather than the new mailbox I have set up and specified as default under the service settings. If I update a call then the update goes from the correct mailbox but call logged and resolved emails are coming from the @live.hornbill.com address.

 

Any ideas? Is there a way to specify the new mailbox as a blanket for everything maybe?

 

Thanks

 

Link to comment
Share on other sites

Hi @Anthony Albon,

Could you update "guest.app.requests.notification.emailDomain" application setting with the desired Domain and give it another try?

You can update this setting via the Admin Tool (https://admin.hornbill.com/[YOUR INSTANCE NAME]/> Applications Tile > Hornbill Service Manager Tile > Settings Tile > Filter by "guest.app.requests.notification.emailDomain" ).

Ehsan

Link to comment
Share on other sites

@Martyn Houghton @Ehsan @AndyHill

ahh ok, i had validated the process but not published it. Thanks guys. I published it and now the initial incident has been logged email is coming from the correct mailbox.

However when I go into the incident as an analyst I get an error : No matching GotoIf found. Does this mean that there is something wrong with one of the decision points in the process? Not sure how to track it down..

Link to comment
Share on other sites

@Anthony Albon

In your process, there must a Decision node. The above indicates that there was no matching branch in the Decision node. The stage at which the process had failed should be visible in the HUD (the top of page when viewing a Request).

image.png

There is some information on the Wiki below:

Link to comment
Share on other sites

Hi @Anthony Albon


Does the error display a canvas id something like "decision-c771de13"

if you then go in to your BPM and click on a decision block there his an option to show the canvas id(top right corner within the block options). form there you can match it with the one from the error by clicking on the other decision blocks. 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...