Jamie Talbot Posted January 2, 2020 Share Posted January 2, 2020 Hi All, Me and a few others within my department have noticed that timelines are not refreshing the same as they used to. An example of this is once a ticket is created the assignment option automatically was shown allowing an owner to be assigned. Then the tasks to complete are automatically shown after. However, know after a ticket is created you have to refresh the page to assign and owner then refresh the page again for the tasks to load. Is anyone else experiencing a similar issue? Thanks Jamie Link to comment Share on other sites More sharing options...
TrevorHarris Posted January 2, 2020 Share Posted January 2, 2020 Hi @Jamie Talbot I'm not aware of any issues with the timeline updating, can you try restarting the browser and see if this fixes the issue? Thanks Trevor Link to comment Share on other sites More sharing options...
nasimg Posted January 7, 2020 Share Posted January 7, 2020 On the 20th Dec we had a similar issue - I logged to Hornbill but the next morning it was ok and hasn't happened since. I'm hoping your issue hasn't reoccurred since 2nd Jan. Nasim Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 7, 2020 Share Posted January 7, 2020 @Jamie Talbot We have been experiencing the same issue of the requests not updating with updates from the BPM process. We have a Hornbill support case which they are looking into at the moment. Cheers Martyn Link to comment Share on other sites More sharing options...
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