Timeline not updating

[Jamie Talbot]

Hi All,

Me and a few others within my department have noticed that timelines are not refreshing the same as they used to. An example of this is once a ticket is created the assignment option automatically was shown allowing an owner to be assigned. Then the tasks to complete are automatically shown after. However, know after a ticket is created you have to refresh the page to assign and owner then refresh the page again for the tasks to load.

Is anyone else experiencing a similar issue?

Thanks

Jamie

[TrevorHarris]

Hi @Jamie Talbot

I'm not aware of any issues with the timeline updating, can you try restarting the browser and see if this fixes the issue?

Thanks

Trevor

[nasimg]

On the 20th Dec we had a similar issue - I logged to Hornbill but the next morning it was ok and hasn't happened since.

I'm hoping your issue hasn't reoccurred since 2nd Jan.

Nasim

[Martyn Houghton]

@Jamie Talbot

We have been experiencing the same issue of the requests not updating with updates from the BPM process. We have a Hornbill support case which they are looking into at the moment.

Cheers

Martyn