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Posted

I am looking to make use of the Customer Timeline Update Notification that emails users when a comment is added to the call. 

image.png.61474bcfdca1f40e67645d8012b9a033.png

This is a nice feature that will remove the need to use the email section which is what we have been doing to this point. 

Is there a variable I can add to the email template that will display the last comment made? 

Cheers for the help.

 

Posted

I hope being able to include the actual last activity (not the previous activity) via a variable within this notification email is possible

+1 

Posted
16 minutes ago, samwoo said:

I hope being able to include the actual last activity (not the previous activity) via a variable within this notification email is possible

+1 

I've just done another test - it actually does pick up the latest activity... but if the ticket is on-hold and you send an update it puts the Off-hold status as the latest Content.

Hornbill - can I request for there to be another H_content variable that picks up the latest "Timeline" post where h_type = 'Update'?

Thanks,

Samuel

  • Like 1
Posted

@samwoo Problem is when using it for updating users via the new 

image.png.b92519cdd1a6b64a146b5286488282eb.png

its actually the update you are typing at the time you want. Hopefully they can implement the new variable that you have requested. 

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