Customer Timeline Update Notification

[AndyHill]

I am looking to make use of the Customer Timeline Update Notification that emails users when a comment is added to the call. 

This is a nice feature that will remove the need to use the email section which is what we have been doing to this point. 

Is there a variable I can add to the email template that will display the last comment made? 

Cheers for the help.

 

[Martyn Houghton]

@AndyHill

Though this has been mentioned a few times, I do not believe there is a current option to obtain the text of the update action that triggers the in built notification event.

@Steven Boardman are you able to confirm?

Cheers

Martyn

[AndyHill]

@Martyn Houghton Thanks. Annoyingly I found {{RequestLastActivity.H_content}} but that sends the previous content and not the most recent so would have to enter everything twice. 

[samwoo]

I hope being able to include the actual last activity (not the previous activity) via a variable within this notification email is possible

+1 

[samwoo]

16 minutes ago, samwoo said:

I hope being able to include the actual last activity (not the previous activity) via a variable within this notification email is possible

+1 

I've just done another test - it actually does pick up the latest activity... but if the ticket is on-hold and you send an update it puts the Off-hold status as the latest Content.

Hornbill - can I request for there to be another H_content variable that picks up the latest "Timeline" post where h_type = 'Update'?

Thanks,

Samuel

[AndyHill]

@samwoo Problem is when using it for updating users via the new 

its actually the update you are typing at the time you want. Hopefully they can implement the new variable that you have requested. 

[Steffen]

Following as I want this as well