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Configuring Content of Service Request Manager Cards


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We are looking to to use Board Manager for tracking Service Manager Requests which are approaching SLA targets using the Escalation Actions, however to make it more useful, we need to look at displaying some additional information on the cards for each request.

Is the default card content currently configurable? i.e. so we can include additional fields from the request entity?

Cheers

Martyn

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Hi Martyn,

I'm not sure if this is what you are looking for, but you can update the card content based on variables which can be taken from a request.  So, provided that the info that you would like to show in the card, can be put into a variable, you might be able to achieve this.

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