Alisha Posted December 12, 2019 Share Posted December 12, 2019 Hello, I was just wondering if it would be possible to request custom fields on resolutions, please. What we have in mind is having an FAQ tick box that the technicians can use when they resolve the request so that we know which resolutions to turn into FAQs. This would be easier for them to do than edit the Details form and tick the box there. Many thanks, Alisha Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 12, 2019 Share Posted December 12, 2019 Hi Alisha, Custom fields or options on the resolution are not available at the moment. Having a way to flag or mark a resolution as potential FAQ or KB document is something that we have considered in the past. We do plan on more work around Knowledge Management in the future for which this would become one of the options. Nothing in the short term unfortunately. Regards, James Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now