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Geoff Soper

Hornbill Integrations

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We have a number of measures and widgets that have to be updated routinely when staff leave or move to different teams within IT. 
 
If a column could be added called h_createdby_teamname this would make a lot of measures/widgets easier to maintain and less admin when we have any staff changes.
 
Existing:
 
h_requesttype IN ('Incident')
AND h_createdby IN ('AVAUG', 'TJACK', 'REDWA', 'ASALV', 'ROSMO', 'AHOLL')
 
Proposed:
 
h_requesttype IN ('Incident')
AND h_createdby_teamname IN ('Service Desk')

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