Unable to assign ticket

[Dan Munns]

Hi,

I have a request which I am unable to assign to anyone. 

The BPM is sat on a suspend-wait request owner node but if I assign it there is no timeline update and after 5 minutes or so the team assignment reverts back to the original team and no owner.

I have tried restarting the BPM with no success and looking in the database the team/owner is never updated even though it shows on the actual request (all be it for 5 minutes)

Any ideas? 

[Steve Giller]

@Dan Munns Could you raise a request for this so we can get further details, look into the logs etc, please?

[Dan Munns]

@Steve Giller done