Trevor Tinsley Posted December 5, 2019 Share Posted December 5, 2019 As Hornbill was down once again this morning (on a hat-trick for next week) and with a service management colleague yet to arrive on site, my A/L was interrupted as I needed to provide some support. After checking the community forums I raised a support ticket (delayed by needing to reset a password) but unbeknownst to me my colleague had arrived in the meantime and done likewise. I received a confirmation of my support call being logged, followed shortly afterwards by a further email advising that my call was a duplicate of my colleague's. My ticket was then marked as resolved (with no resolution information), although as I am unable to view my colleague's ticket, you have effectively failed to provide me with any support or details of the nature of the outage. As you seem unable to allow all users of a specific instance to view all support calls pertaining to that instance this sort of call management is ridiculous. Would you please either address the issue of viewing all instance incidents or have the courtesy to provide support and feedback for all support calls raised? Regards. Trevor Tinsley - Financial Ombudsman Service. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now