John C Posted December 5, 2019 Share Posted December 5, 2019 Hornbill not working for us here....unable to connect etc, down about 10 mins now, status site stated all OK, LOL.... Link to comment Share on other sites More sharing options...
AgentVinh Posted December 5, 2019 Share Posted December 5, 2019 Same here, our site is down too. Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 5, 2019 Share Posted December 5, 2019 Same for us too Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 5, 2019 Share Posted December 5, 2019 + 1 same here.. Thanks Link to comment Share on other sites More sharing options...
John C Posted December 5, 2019 Author Share Posted December 5, 2019 Service and LIVE both down... Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 5, 2019 Share Posted December 5, 2019 @John C mine say the same thing, status all okay however if you check Hornbill - Get Support, status health check failed for us. Link to comment Share on other sites More sharing options...
John C Posted December 5, 2019 Author Share Posted December 5, 2019 Show's OK for me!!?? Link to comment Share on other sites More sharing options...
Adam Toms Posted December 5, 2019 Share Posted December 5, 2019 I can confirm we are having the same problem here. This is clearly a wider issue and not instance specific. Link to comment Share on other sites More sharing options...
chriscorcoran Posted December 5, 2019 Share Posted December 5, 2019 same Link to comment Share on other sites More sharing options...
Andrew Spice Posted December 5, 2019 Share Posted December 5, 2019 Same for us, showing as Operational but getting "Could not connect to the Service" Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 5, 2019 Share Posted December 5, 2019 Yeah, Hornbill Status site which say the same thing as yours @John C I am talking about this: https://www.hornbill.com/support This show an error Link to comment Share on other sites More sharing options...
grahambird80 Posted December 5, 2019 Share Posted December 5, 2019 Yep same with our instance Link to comment Share on other sites More sharing options...
Nanette Posted December 5, 2019 Share Posted December 5, 2019 Dear all, We are aware of the issue & this is been investigated with the highest of priority. We will provide an update as soon as there is any further news. Please bear with us. Kind regards, Nanette Link to comment Share on other sites More sharing options...
Steven Cotterell Posted December 5, 2019 Share Posted December 5, 2019 Same for us too... has anyone from Hornbill acknowledged any issue yet? Also affecting our 'Customer Portal' too - so none of our external customer who we support can reach out to us. Link to comment Share on other sites More sharing options...
Mark Latham Posted December 5, 2019 Share Posted December 5, 2019 Yes, the same with our instance here. Hornbill status showing everything is working though Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted December 5, 2019 Share Posted December 5, 2019 Same for us at LB Waltham Forest Link to comment Share on other sites More sharing options...
Alberto M Posted December 5, 2019 Share Posted December 5, 2019 Also down, here Link to comment Share on other sites More sharing options...
HGrigsby Posted December 5, 2019 Share Posted December 5, 2019 Same for us here too. Helen Link to comment Share on other sites More sharing options...
Josh Bridgens Posted December 5, 2019 Share Posted December 5, 2019 Same here Link to comment Share on other sites More sharing options...
Trevor Tinsley Posted December 5, 2019 Share Posted December 5, 2019 Ditto FOS: Link to comment Share on other sites More sharing options...
Steven Cotterell Posted December 5, 2019 Share Posted December 5, 2019 All, its working for us now - please check yourselves. Link to comment Share on other sites More sharing options...
Josh Bridgens Posted December 5, 2019 Share Posted December 5, 2019 we seem to be back up and running 1 Link to comment Share on other sites More sharing options...
Keith Stevenson Posted December 5, 2019 Share Posted December 5, 2019 All, This has been restored. We will provide a full update shortly. Kind Regards 3 Link to comment Share on other sites More sharing options...
Aaron Summers Posted December 5, 2019 Share Posted December 5, 2019 Confirmed we are back up and running now Speedy job Hornbill! Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted December 5, 2019 Share Posted December 5, 2019 Us too. Thanks. May the force be with you Link to comment Share on other sites More sharing options...
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