Authorisation in Service Manager

[Jeremy]

So we are wondering if change requests can have authorisors added by team role e.g. if an analyst submits a change then we want to add their team leader or team manager via a variable.

Is this possible?

[Conor]

Hi @Jeremy

Yes it is absolutely possible. 

To use the customers team manager each user needs their manager specified on their user record, which is usually done automatically via the LDAP import (if you haven't got that already then details on how to set that up can be found here: https://wiki.hornbill.com/index.php/LDAP_User_Import#Setting_a_User.27s_Manager_in_Hornbill ). Using the get request information -> Customer details in the BPM would give you this infomation for an authorisation task. 

The Team Manager and Team Leader variable would be for the analyst team rather than the customers organisation or department, but you can get these details from the get request information -> Team details node in the BPM, and then pass that through to the authorisation task. 

[Jeremy]

@Conor thank you so much for your help!