How to turn on "Automatic Backups" for Basic Users

[Daniel]

Hi All,

I would like to turn on the "Automatic Backups" for Basic Users, but when I go to user's profile the "profile settings" are unavailable. I was expecting to see a cog symbol like for Standard Users. How can I turn on this option? 

Many thanks

Daniel

 

 

[Deen]

@Daniel are the basic users able to go into their profiles and set this themselves?

[James Ainsworth]

Hi Daniel, 

Was there are particular area expectation that you where wanting the automatic backups to work with?  This feature is predominantly used in the workspaces for posts and comments which Basic Users don't have access to.  

[Daniel]

Hi James,

yes, I was hoping that it will resolve the "disconnection" issue as per the attachment

Thanks

[Daniel Dekel]

@Daniel,

You can access the profile through the main menu. There you should be able to see the backup option.

We'll look into the issue of why the cog does not appear in the right menu.

Regards,

Daniel

 

[Daniel]

thank you @Daniel Dekel

Daniel

[James Ainsworth]

9 hours ago, Daniel said:

I was hoping that it will resolve the "disconnection" issue as per the attachment

Hi Daniel,

There won't be a relationship between the automated backups and a user being disconnected.  There is a setting for a timeout after a period of inactivity by a user.  

The default for the session timeout for Basic Users is 900 seconds.  If your users are experiencing these disconnects on a regular basis, you can always increase this number.  I would recommend keeping it within reason so that there are not large numbers of inactive sessions in play.