Daniel Posted November 29, 2019 Posted November 29, 2019 Hi All, I would like to turn on the "Automatic Backups" for Basic Users, but when I go to user's profile the "profile settings" are unavailable. I was expecting to see a cog symbol like for Standard Users. How can I turn on this option? Many thanks Daniel
Deen Posted November 29, 2019 Posted November 29, 2019 @Daniel are the basic users able to go into their profiles and set this themselves?
James Ainsworth Posted November 29, 2019 Posted November 29, 2019 Hi Daniel, Was there are particular area expectation that you where wanting the automatic backups to work with? This feature is predominantly used in the workspaces for posts and comments which Basic Users don't have access to.
Daniel Posted December 2, 2019 Author Posted December 2, 2019 Hi James, yes, I was hoping that it will resolve the "disconnection" issue as per the attachment Thanks
Daniel Dekel Posted December 2, 2019 Posted December 2, 2019 @Daniel, You can access the profile through the main menu. There you should be able to see the backup option. We'll look into the issue of why the cog does not appear in the right menu. Regards, Daniel
James Ainsworth Posted December 2, 2019 Posted December 2, 2019 9 hours ago, Daniel said: I was hoping that it will resolve the "disconnection" issue as per the attachment Hi Daniel, There won't be a relationship between the automated backups and a user being disconnected. There is a setting for a timeout after a period of inactivity by a user. The default for the session timeout for Basic Users is 900 seconds. If your users are experiencing these disconnects on a regular basis, you can always increase this number. I would recommend keeping it within reason so that there are not large numbers of inactive sessions in play.
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