Xmlmc method invocation failed for BPM invocation node

[PeterL]

Hello,

Starting today we have been getting the following error messages on a range of tickets:

Xmlmc method invocation failed for BPM invocation node 'stage-b656dda2-4478-4afb-5baa-d1b8ad58c648/flowcode-8b6ec817-710e-4646-a47b-d46435094188': 0200 apps notifyEmailCustomer FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 279/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013

When checking the the external email template associated to the node there is no issue with it, neither the email template or BP has been changed recently. 

[PeterL]

This is still occurring, if any one has any insight that would be great. 

[Hollie]

Hi Peter, 

 

Have you had any update on this yet? We are still having the same problem as you.

[Steve Giller]

Could you post the configuration for the email node that is encountering the error (hiding any personal information) please?

[AndyHill]

We are seeing the same issue too. The BPM being used is our most used one and only has this issue sporadically. 

Below is the email node that appears to be having the issue.

[AndyHill]

Has anyone had anything back on this? We are still seeing the odd call with the below error. 

Xmlmc method invocation failed for BPM invocation node 's1/flowcode-b0352867-2f33-4f4c-804e-b6b6d6a26918': <methodCallResult status="fail">

                <state>

                                <code>0200</code>

                                <service>apps</service>

                                <operation>notifyEmailCustomer</operation>

                                <error>FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 317/1: &quot;Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator.&quot; throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013</error>

                </state>

</methodCallResult>

[PeterL]

Not heard anything back about this issue and its still occurring. I would have to send all email templates configurations within the BPM's as this issue is random and happens for any ticket raised. I can click to re-try the last step and as soon as i press this the BPM carries on processing which shows there is no issues with the BPM or email template the error is referring too. 

[Steve Giller]

It's quite a difficult one to diagnose on the forum, but @AndyHill you are able to raise a support ticket at https://www.hornbill.com/support which would make it easier to dig into what's happening.

[AndyHill]

@Steve Giller ok have raised one now. 

[PeterL]

@AndyHill Have you had any response from your support ticket yet? 

[AndyHill]

@PeterL only that they are looking. Will provide an update when they give me something. 

[DFarran]

Good Morning,

 

We have had a couple of instances where a BPM fails with the error message 'The email template specified is invalid' at the resolution stage where it should send a resolution email to the customer, we have the same resolution email for all processes and it has happened for both our incicent process and one of our service request processes. The analyst was able to manually send the resolution email in this instance and in the past when manually restarting the BPM it didnt produce the error again either, could anyone shed some light on why this might be happening? Attached is an example of the process and error message of the latest occurence.

Regards,

 

Daniel.

[James Ainsworth]

Hi Daniel,

The development team are having a look to see if there is anything that they can identify which could cause this. 

[StephC]

Just want to update the ticket to say this is still happening for us, would appreciate any suggestions or updates!

 

Quite an inconvenience when there are no hornbill admins around to repeat the failed stage.

[DFarran]

Hi @James Ainsworth,

 

Thanks for letting me know, interestingly I've just had another report of the same issue but with a different business process and a different email template. This time the error appeared on the initial 'new request confirmation' email that gets sent to the customer when the call is initially logged. This is the full error message incase it helps.

Status : Failed

Last Updated On : 16/12/2019 22:29:23

Xmlmc method invocation failed for BPM invocation node 's1/flowcode-cc551f0a': <methodCallResult status="fail"> <state> <code>0200</code> <service>apps</service> <operation>notifyEmailCustomer</operation> <error>FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 317/1: &quot;Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator.&quot; throw(e); _fc_node_exec_acd1ebbe_1cd9_4aed_bf14_50ce53f9a013</error> </state> </methodCallResult>

 

Regards,

 

Daniel.

[PeterL]

@AndyHill Have HB managed to work this issue out yet? Thanks. 

[Lauren]

Hi @PeterL @StephC @AndyHill

When you restart the failed business processes, without making any changes to the BP or email template in question, does the error clear and the process continue as normal? 

Thanks
Lauren

[StephC]

@Lauren

Every time we have had this, when we restart the failed bp it continues as normal, and we still haven't made any changes to the BP or email template since well before this started happening.

 

Edit - Haven't actually had a problem restarted bp, it was just a few tickets in a row that errored at the same point.

[PeterL]

@Lauren Hello, when we restart the last step the BP will continue without any issues and process the step it failed on correctly without any changes being made to the BPM or email templates. 

 

[Lauren]

Thanks @StephC @PeterL

We too had this problem but it was recently diagnosed as a fault with our local network. At the point that we would restart the failed business process, the network issue was resolved explaining why the error cleared and the process continued. 

It is worth noting that the Xmlmc errors we received didn't just relate to emailing the customer, sometimes they would relate to Assignment or Get Request Information nodes. 

Our internal investigations are continuing. 

[StephC]

Hi @Lauren how did you determine it was a fault in your local network?

[Lauren]

Hi @StephC

Hornbill Support investigated it after we logged an incident with them. It's interesting to see that others are having the same problem though!

Lauren

 

[AndyHill]

Hi All,

The latest for the support ticket I have opened with hornbill is:

"Just wanted to let you know that this is looking like a defect whereby the UI is not passing the correct path to the template to the server.  I'll be in touch again shortly once this has been confirmed as a defect and I have the next steps."

Also in case it helps you can see all your live BPM's by turning on the following setting under Home -> System -> Settings -> Advanced

experimental.feature.bpm.allowinstanceediting

Then when you go into the BPM section you will see the following button. 

This will show you all your live BPM's and show you which ones have failed. 

[AndyHill]

Not sure about anyone else but saw quite a few of these today. 

[Victor]

@DFarran just an FYI, your forum topic has been merged with this one since they are discussing the same issue. We kept this one as yours was posted after this one existed.