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Paul Alexander

Auto-log request from email not working

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Morning

We have a few 'daily' requests which are kicked off by emails which then automatically raise requests based on routing rules. These have worked perfectly for about 18 months, but they've all failed this morning. 

Is anyone else having this problem? 

thanks

Paul

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Paul,

Thanks for the post. Can you confirm that 1 example of this is the daily Office 365 Checks at 08:00 each day. 

Kind Regards

 

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All,

Thanks for the posts. We can now replicate this and are investigating

 

Kind Regards

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Thanks - we have just had some more. Stuck in the in-box and cannot automatically process (but we can push manually). Was working fine upto 1.00am this morning. First stuck one was at about 4.00am. 

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@Frank Reay @Paul Alexander

We have now identified the root cause and provided a change to our configuration system that should allow you to proceed with Auto Responder calls. Can you confirm. 

 

Please note that this is a temporary fix and we will provide a full update once available. 

 

Kind Regards

 

Keith Stevenson

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@jdoran,

We can inform you that this has been applied to your instance. It will take upto 15 minutes for the setting to be replicated. 

Kind regards

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All,

We have now made this setting change to all instances and it should take effect over the next 10 minutes. 

 

Kind Regards

 

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Hi @Keith Stevenson

Although MOST of our requests which are automatically logged from email ARE working, there are still a couple which are failing. 

Should I leave them in the mailbox (I assume you can see them? They're in the Failed Update folder of our IT Support mailbox and are Traps Alerts, Splunk Alerts and Microsoft Azure alerts.)

There are also a few from our Absence Manager app which are stuck in the HR Admin mailbox

 

thanks

Paul

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@Paul Alexander,

Thanks for the post. The previous issue was an all or nothing kind of thing so not sure why some are still failing. Will have a quick look now. 

Kind Regards

Keith Stevenson

 

Have checked and the ones that fail, do so in flowcode which appears to be unrelated to last weeks issue.  I have escalated this internally as a priority and we should get back to you shortly. 

 

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