Joe Posted November 25, 2019 Share Posted November 25, 2019 If my knowledge articles are in Document Manager, how can I provide the information to Basic subscribers through the Service Portal? Link to comment Share on other sites More sharing options...
TrevorHarris Posted November 27, 2019 Share Posted November 27, 2019 Hi, Its possible to publish documents in libraries to the service portal, you will need to give the basic users who you want to access document manager through the portal the Docmanager portal role. You will then need to create a library (or libraries) in docmanager and publish the documents you wish to share to that library from the document page You can then share the library with the Docmanager Portal role from the Library properties page which will make the library and any documents in it available on the portal More information can be found here: https://wiki.hornbill.com/index.php/Libraries Hope this helps Thanks Trevor H Link to comment Share on other sites More sharing options...
Joe Posted December 2, 2019 Author Share Posted December 2, 2019 Thanks! So doing this would allow basic subscribers to...what? Access Documents via the waffle, use DocManger links in Requests and in Service Bulletins, access documents linked in progressive capture? Cheers. Link to comment Share on other sites More sharing options...
TrevorHarris Posted December 3, 2019 Share Posted December 3, 2019 yes this would allow them to access documents from docmanager in the main menu, they would be able to access documents through links if those documents were in libraries that were shared with them (or a role/group they belonged too). Link to comment Share on other sites More sharing options...
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