enhancement Request Attachment Importer

[Martyn Houghton]

Can I raise an enhancement to provide a Request Attachment Importer tool. Like the current SQL Request Import tool, provide a mechanism where the attachments information containing the case reference, visibility and file path can be queried form a database and the tool loads the attachments against the referenced requests.

It it could also have the ability to match the case reference to a custom field/External Reference field, so that the source only has to have the legacy unique ID in it.

Cheers

Martyn

[Steve G]

Hi @Martyn Houghton,

I've added this to the list, we already have something similar for importing Supportworks request attachments so we could do something based around that. We're currently working on a number of other priorities, but I'll let you know when this moves up the queue.

Cheers,

Steve