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Reporting on FAQs


Stephen.whittle
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Is there anyway to report against the FAQs on the service portal? We are starting to publish FAQs and if in the event a member of staff ticks the thumb down option when reviewing it we have no way (that I can find) of reporting against this so I can contact the member of staff for feedback for service improvement. 

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On 11/22/2019 at 3:01 PM, Stephen.whittle said:

Is there anyway to report against the FAQs on the service portal? We are starting to publish FAQs and if in the event a member of staff ticks the thumb down option when reviewing it we have no way (that I can find) of reporting against this so I can contact the member of staff for feedback for service improvement. 

We have also been looking for this, did anyone ever get back to you?

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