Stephen.whittle Posted November 22, 2019 Posted November 22, 2019 Is there anyway to report against the FAQs on the service portal? We are starting to publish FAQs and if in the event a member of staff ticks the thumb down option when reviewing it we have no way (that I can find) of reporting against this so I can contact the member of staff for feedback for service improvement. 1
Stephen.whittle Posted May 20, 2020 Author Posted May 20, 2020 Anyone able to provide an update on this please? 1
Samantha Melville Posted March 11, 2021 Posted March 11, 2021 On 11/22/2019 at 3:01 PM, Stephen.whittle said: Is there anyway to report against the FAQs on the service portal? We are starting to publish FAQs and if in the event a member of staff ticks the thumb down option when reviewing it we have no way (that I can find) of reporting against this so I can contact the member of staff for feedback for service improvement. We have also been looking for this, did anyone ever get back to you?
Teresa Ward Posted February 13, 2023 Posted February 13, 2023 we would also like to report against the FAQs and be able to report on specific customers who viewed/thumb up or down
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