Jeremy Posted November 19, 2019 Share Posted November 19, 2019 We have a role to allow people to view and send emails only, however, today after the update when you click the 3 dots and go to view email you cannot see the email as it seems to default to the actual mailbox rather than a view of the email itself. Can this be changed to allow our analysts to be view these emails, as we do not want to give them access to the mailbox. Thanks in advance. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 19, 2019 Share Posted November 19, 2019 @Jeremy Completely agree. Have posted the same on related topic below. +++++1 Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted November 19, 2019 Share Posted November 19, 2019 @Jeremy @Martyn Houghton Thanks for posting. We're aware and are looking into this and will look to alter it to open the email directly. Kind Regards, Dave. 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 19, 2019 Share Posted November 19, 2019 @David Hall Thanks for the update, hopefully a quick fix Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted November 19, 2019 Share Posted November 19, 2019 @Jeremy While we're investigating this the workaround is to allow the role access to view the mailbox - I appreciate that this is not your preferred behaviour but you can make your own call on the trade-off between being able to open the email against being able to see the mailbox. Link to comment Share on other sites More sharing options...
Jeremy Posted November 19, 2019 Author Share Posted November 19, 2019 @Steve Giller we do not want our analysts to see the mailbox at all as there is information that could potentially be in there that they should not see. We will await the fix for being able to see the email only. 1 1 Link to comment Share on other sites More sharing options...
Jeremy Posted November 20, 2019 Author Share Posted November 20, 2019 Is there an estimated fix time for this, as we have found that analysts cannot forward on emails either currently. 1 Link to comment Share on other sites More sharing options...
David Hall Posted November 20, 2019 Share Posted November 20, 2019 Hi @Jeremy We already have an update with the fix in beta testing which we are about to push live so it should be available for you this afternoon. Regards, Dave. 2 Link to comment Share on other sites More sharing options...
Jeremy Posted November 20, 2019 Author Share Posted November 20, 2019 @David Hall thank you, we look forward to the update. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 20, 2019 Share Posted November 20, 2019 @David Hall Thats good news on the timescales. Will this be a Collaboration or Service Manager build? Cheers Martyn Link to comment Share on other sites More sharing options...
David Hall Posted November 20, 2019 Share Posted November 20, 2019 Hi @Martyn Houghton It will be a Service Manager update. Cheers, Dave. 1 Link to comment Share on other sites More sharing options...
Guest Mohamed Posted November 20, 2019 Share Posted November 20, 2019 Hi all, Just to let you know that the issue has been resolved in the latest build which has gone live! Hope this helps Link to comment Share on other sites More sharing options...
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