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Posted

We have a role to allow people to view and send emails only, however, today after the update when you click the 3 dots and go to view email you cannot see the email as it seems to default to the actual mailbox rather than a view of the email itself.

Can this be changed to allow our analysts to be view these emails, as we do not want to give them access to the mailbox.

Thanks in advance.

  • Like 1
Posted

@Jeremy While we're investigating this the workaround is to allow the role access to view the mailbox - I appreciate that this is not your preferred behaviour but you can make your own call on the trade-off between being able to open the email against being able to see the mailbox.

Posted

@Steve Giller we do not want our analysts to see the mailbox at all as there is information that could potentially be in there that they should not see.

We will await the fix for being able to see the email only.

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  • Thanks 1
Guest Mohamed
Posted

Hi all, 

Just to let you know that the issue has been resolved in the latest build which has gone live!

Hope this helps :)

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