Self Service Respond By

[Shamaila.Yousaf]

Hi there

 

Our Service runs from 8:30am-5:00pm, where do i check the settings for the SLAs? We have a call where the details appears with a respond by after our service times.

Whereabouts do i check our settings?

 

Thanks for your ongoing support as always.

 

Sxx

 

 

 

[David Hall]

Hi @Shamaila.Yousaf

As per the screenshot, if you open the service details -> SLAs tab and find the service level that is used on your request you should be able to see which Working Time Calendar is used with it.  You will then need to log into the admin portal and the "Working Time Calendar" view where you should be able to find the calendar and the hours it is set to run in.

Just a note of caution this *could* be shared by many services etc so be sure to check before changing it, else you may need to create a new 8:30 - 5 calendar and use that against your service level.

Kind Regards,

Dave