HHH Posted November 14, 2019 Share Posted November 14, 2019 When a customers attempt to login to the customer portal fails the following message is shown: Error An unexpected error occurred during login. If this problem persists, please contact your Hornbill administrator The same error message seem to be presented regardardless the reason for the failed attempt. Different types of messages would make it easier to help the customer with this problem. For example: 1.The User ID or password is wrong 2. The User ID is not registered in the portal Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 14, 2019 Share Posted November 14, 2019 Hi @HHH, This is done in purpose for security reasons. We don't want to give details about whether the user exists or not or if the username or password are wrong. That's why is a generic message. Hope you understand Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
HHH Posted November 14, 2019 Author Share Posted November 14, 2019 I assumed as much. Thanks @Daniel Dekel Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 18, 2019 Share Posted November 18, 2019 @HHH Do any of your users report these errors when attempting to log back in to the customer portal after it has timed out? Cheers Martyn Link to comment Share on other sites More sharing options...
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