services manager Services Manager Role

[Jeremy]

We have Business Owners listed in the Owner section of the Service, however we are realising that by giving these people the 'role' of Services Manager it allows for them to potentially cause a lot of damage in the system.

Is there a way to create a new role that allows us to choose then as a Service Owner so that we can pull them through for Change Requests etc but not to allow them so many privileges?

Also the ability to select more that one person would getting towards Utopia! 

[James Ainsworth]

Hi Jeremy,

A possible starting point is to look at the Privacy option on the services.  

Turning this on means that only the owner (and someone with Admin role) can view and modify this service.  Once it is made private, this service won't be visible to any other user that has the Services Manager role.  

[Jeremy]

@James Ainsworth this is a starting point, however, we would like add an owner but for them not to be able to edit/modify the service as this is done centrally. The benefit that we can see from this is that if we can add one or more owners then it allows us to use these people as authorisors on Changes etc.