New activitystream component and right-click

[Alberto M]

Hi.

Before this change in the activitystream component, when we clicked in the three dots button of an email activity in a timeline, we could then right-click and choose "Open in new tab" (or Ctrl-Click) in the "View Email" drop down option which was really helpful. 

Now this option is not available anymore.

Is this something that could be set to be available again?

Thanks,

A.

 

 

[Nanette]

Hi @Alberto M, 

We've identified a product defect (PM0015839), our developers are working on a fix. The fix will be available in a future Service Manager update.

Kind regards, Nanette.

[Martyn Houghton]

@Nanette

Is there any timescale on the fix being released to live for this issue, as it causing our user issues as well, as they used the option to open the emails for reference whilst updating the request.

Cheers

Martyn

[Guest Paul Alexander]

+1 for this fix please.....our users are missing the option to open in a new tab too.

[Nanette]

@Martyn Houghton

This defect has been fix in the latest Service Manager update, please see link below: 

Please take the build to resolve the issue.

Many thanks, Nanette.

[Martyn Houghton]

@Nanette

Unfortunately though the fix now allows you to view the email, it opens it up in the full mailbox view, rather than the individual email view. This means the user has to have additional mailbox rights to the mailbox, rather than the just the rights to view email.

Can this be feedback to the developers, so that the view that is opened is the original email view.

Cheers

Martyn 

[Nanette]

@Martyn Houghton

Good news, we've fixed this issue in the latest Service Manager update:

 

 

Let me know if you need any further assistance.

 

Many thanks, Nanette.