Jump to content

Known Errors - I can't reopen a closed one


Recommended Posts

We are using Known Errors in our Problem Management process and I've just tried to reopen on closed by accident and found the option greyed out.

We have tried to find a permission that will allow this but with no luck - does anyone have this info?

BTW I can re-open all other types (incident/ service requests/ change/ problem)


KE error.png

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...